After my issues with Lincraft, I tried this place
A lady from there rang me after I had placed my order and told me that didn’t have the dye lot that I requested but had another that was very similar. As I am newish to knitting, she helped me ascertain that I was using the right ply etc.
Customer service that has years of experience with genuine want to help. Amazing! Also the prices were lower than other places, and postage was cheap and fast.