Category Archives: Tedious processes

Painfully convoluted resolution processes (e.g., lot of messages back and forth or external mediation entities)

Eaton 5E 850i UPS: belated sign of life; avoid

tl;dr: If you’re looking for a functional UPS, avoid the Eaton 5E series. And if you want customer service, avoid Eaton.

In an attempt to make my network infrastructure more resilient, I decided to get an uninterruptible power supply, to keep the Wi-Fi on during power cuts. After some comparisons, I settled for the Eaton 5E 850i. It was a mistake.

UPDATE (2022-12-08): After a phone call, and another follow-up message, I finally got the support escalated to a product manager, who was quick to confirm that, indeed, the UPS was defective. It took another follow-up email to get a replacement actually sent to me. Fortunately, this time, it was detected.

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Jimmy Stuart: weird smell, poor quality, and terrible customer service

A few months ago, I received a fancy shirt from Jimmy Stuart for my birthday. I had confirmed with the gifter that it was the pattern I wanted, but we were both quite disappointed with what we found, and smelled, in the box.

We decided to request a return for a full refund but the company refused. Not even the intervention of an NSW Fair Trading mediator helped, and we find ourselves having paid ~$115 in total (with return postage) for a ~$80 shirt (due to second postage), that we probably would not have paid more than $30. Also, the smell is still there.

Lesson learned: don’t buy clothes online without making sure you can get a refund if dissatisfied, as Fair Trading mediators bear little weight against bad-faith vendors.

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Book Depository: too much security, not enough communication

Christmas time. I decided to order books as presents from the Book Depository, and have them delivered to my son and his family in Australia. It has always worked in the past, with any other provider. Probably even with the Book Depository, but not this time.

When the parcel was not showing up much after the stated delivery date, I started enquiring, but nothing helpful was forthcoming. “[D]ue to security reasons [they] are unable to disclose”, the order was cancelled. No notice was ever sent that this had happened, and particularly not why.

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More Australia Post goodness

I logged into Auspost and saw that the ‘Customer Enquiry’ I had lodged on Monday had been marked ‘resolved’ by someone on their end. So I disputed that it had been resolved and was given the opportunity to ‘update’ them. The space was limited so I had to heavily edit my rant. I’ve pasted it below. I tried to be polite, and I think I mostly succeeded. I just hope they don’t start shitting in our letterbox.

Some back story: I signed up for the parcel lockers in November this year. I verified my identification and soon after received a ‘MyPost’ card in the mail. The most recent parcel I picked up from the parcel lockers was on Thursday 15th December. End back story.

In relation to this parcel that was taken to Campsie PO instead of the parcel locker – I authorised an agent to go to Campsie PO and collect the package which he did so yesterday. When the parcel was finally located, my agent was lectured at by an Auspost staff member who said that it was my fault I didn’t receive the parcel earlier because I didn’t have any contact details on my Auspost account. This parcel, according to the tracking, has been sitting at Campsie PO since Tuesday 13th December. Two full days before I last collected a parcel FROM THE PARCEL LOCKERS. I’m not sure how my contact details were missing on the 13th of December and then suddenly reappeared on the 15th of December, just in time for me to be notified about my most recent parcel locker pick up. So strange!

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On Australia Post’s unreliable mail redirection

Having moved houses recently, we needed mail to be redirected for some time, to give us the opportunity to catch accounts where the address hadn’t been updated yet. It worked well with Australia Post in the past. This time, it ended up being a symphony, or rather, a cacophony, of failures.

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Google Play Services

I used to like Google. A lot.  They claimed not to be evil, and then frays started to appear, and then David Mitchell confirmed that they were probably evil.

As a proper beginning to this post though, let it be known that  I am not an IT privacy or security expert, amateur or even that interested in the workings of such things.  I am someone who feels a moral compulsion to complain about big-business and the government, and how they are invading my privacy and the privacy of everyone else.  Trying desperately to avoid scoring a Godwin Point so early in the article, I would like you to imagine a point in not-too-distant history (I’m looking at you, 1930s–1940s) and how much worse this period could have been  had the government in question had the amount of data about their people as our governments do on us. Imagine if their government had been able to purchase last weeks shopping list from a large company, that illustrated what kind of things you bought, consequently revealing all sorts of things about you.

I transgress though. Admittedly, it is a bit big-headed of me to think that a god-like entity like Google would be specifically interested in my data — they harvest it from everyone and sell the data, share the data, mix it into their favourite cocktails and generally use it for nefarious purposes. It’s like the Soylent Green of the past decade or so.  There is always the counter argument: “I get Google for free and in return they get my browsing/life habits”.  It makes me a bit uncomfortable — just because I have nothing to hide doesn’t mean that I don’t want it to be private anyway.

Moving on though, to Google Play Services.   I have a Samsung phone, which has a model number.  It might be an S-something-or-other, and that I don’t know what kind of phone I have seems to be indicative of a non-Apple user.  Just saying.  Anyway, I have had it for a year or two (again, indicative of an non-Apple user) and it works.  Well, at least, it worked.  I don’t have very many apps installed — weather, maps, a fitness tracker, eBay, a news website app and the Monty Python Silly Walk game — just basic stuff really — but my phone recently became constipated,  like an old person missing out on their daily serving of prune juice.  And the battery was lasting for less than 12 hours.   So, while waiting a thousand years for my news app to open a couple of weeks ago, a warning thing popped up saying “Google Maps has stopped” — which was odd, since I didn’t have location services switched on, the global satellite thing was off, and I was also not using Maps.  I ignored it, and assumed that maybe it hadn’t shut down properly the last time I used it.

In retrospect, this was an optimistic thought, and in subsequent weeks, this infuriating little message kept popping up.  I checked the apps section of the phone several times – and not only after the message popped up, but at random, possibly surprising times for the phone and Maps was not running.  A few things were running, but nothing that looked like maps, and in my frustration, I shut down Google Play Services.  My phone instantly sped up, and the battery lasted quite a long time.  Google Play Services is a bit like a zombie though, and kept restarting itself at random times, which I would mostly be made aware of because of the random message that “Maps had stopped”. Again.

This morning, I got fed up with the whole thing and turned to the Internet to find out if I really needed it on my phone.

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Alamo Car Rentals

I don’t even know where to begin with this one.

We travelled to the US a few months ago, stayed in Chicago for a week, and then planned to drive a hire car from Chicago to Montana, and then go north to Calgary over 10 days.

Being a planney sort of person, I booked an economy car online at Expedia. Simple enough, but noticed that there was not an area to list an additional driver, who we shall call F.M.

Anyway – We arrived at the Alamo at O’Hare Airport and got to the counter fairly quickly. We were greeted by a woman who seemed overly friendly. Then, KAPOW.

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CommonWealth Bank: Not So Helpful

I recently realised that I had been paying fees on my CommonWealth Bank Account that I shouldn’t have. When enquiring about why I hadn’t been informed about this, and left paying them, I was told that the information had been given to me through advertisements (Why not a personal message? I wonder…). Additionaly, my consent was needed for the fees to be waived, though it surfaced that my consent wasn’t so needed for the fees to be applied in the first place. In light of this extensive information and due process (not!), the bank refused to refund these undue fees.

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Simply Electronics

Having had the most ancient model of Nokia for a while now, I decided the other week (month) that I would propel myself into the future and order a new telephone from the internet. The wonders of technology blah blah..

So. I went to a shopping website that helpfully told me where I could buy the phone from for the least expensive price. From this list I found this: SimplyElectronics(dot)net.

Don’t. Do. It. To. Yourself.

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