A few months ago, I received a fancy shirt from Jimmy Stuart for my birthday. I had confirmed with the gifter that it was the pattern I wanted, but we were both quite disappointed with what we found, and smelled, in the box.

We decided to request a return for a full refund but the company refused. Not even the intervention of an NSW Fair Trading mediator helped, and we find ourselves having paid ~$115 in total (with return postage) for a ~$80 shirt (due to second postage), that we probably would not have paid more than $30. Also, the smell is still there.

Lesson learned: don’t buy clothes online without making sure you can get a refund if dissatisfied, as Fair Trading mediators bear little weight against bad-faith vendors.

Continue reading Jimmy Stuart: weird smell, poor quality, and terrible customer service →