After my issues with Lincraft, I tried this place
A lady from there rang me after I had placed my order and told me that didn’t have the dye lot that I requested but had another that was very similar. As I am newish to knitting, she helped me ascertain that I was using the right ply etc.
Customer service that has years of experience with genuine want to help. Amazing! Also the prices were lower than other places, and postage was cheap and fast.
Dear Lincraft person,
I would like to make an enquiry and an complaint.
I was in Lincraft, Alexandria this afternoon. I was buying wool, Cleckheaton Country Naturals, Charcoal Lot: 786239. I need 9 balls. The store only had 5 . I bought the five that were there, and asked the sales assistant whether I could order in the remaining balls from another store.
She said she didn’t know, and she did check other stores stock, and suggested that I go to Miranda or Blacktown. Not going to happen. Now I am sure she has the best intention to pass this information along for me, but as she wrote it on a post-it note, I can’t help but wonder if it will reach said supervisor. Post-it notes are not the best means of communication.
I looked on your website just now, and Cleckheaton Country Naturals is not something that is available to purchase online. And even if it was, I would be a tad cranky about having to pay $8.95 for delivery, counting I can go to Alexandria to get it.
So, can you please organise 5 balls of the above wool to be shipped to the Alexandria store so that I can pick it up when it arrives?
In regards to the customer service, I’ve got to say that it is a bit disappointing. This is the third time that I have been into the Lindcraft store at Alexandria with a question about a product, and the only help that I have received is from very young women who
- don’t care about their jobs or,
- have been really badly trained and,
- seem to know nothing about arts/crafts/sewing, etc.
Please let me know about the wool,
Regards, J. Cuthbert
I didn’t ever get a reply from them
However, since then I found an awesome place!
For my holiday project, I decided to fix up some of the furniture in my bedroom.
It has been an epic task, and I wish that I hadn’t ever begun. It is now halfway through though, so I should probably finish it. Porters Paints have not made life easy. Except for the nice girl in the Miranda store.