Category Archives: Accounts

Summaries of events

Eaton 5E 850i UPS: belated sign of life; avoid

tl;dr: If you’re looking for a functional UPS, avoid the Eaton 5E series. And if you want customer service, avoid Eaton.

In an attempt to make my network infrastructure more resilient, I decided to get an uninterruptible power supply, to keep the Wi-Fi on during power cuts. After some comparisons, I settled for the Eaton 5E 850i. It was a mistake.

UPDATE (2022-12-08): After a phone call, and another follow-up message, I finally got the support escalated to a product manager, who was quick to confirm that, indeed, the UPS was defective. It took another follow-up email to get a replacement actually sent to me. Fortunately, this time, it was detected.

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Netatmo Smart Home Weather Station: not as local as they say

Due to heavy fire smoke in the area, we recently needed a way to monitor the outside air quality. Amongst the few devices that caught our eye, the Netatmo Smart Home Weather Station stood out as a decent compromise between features and price.

Until it turns out half the features (including outside air quality) aren’t measured locally, and instead obtained from other data sources.

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Plastic

As Van Badham wrote this week, the people who have gone plastic free have all had some breaking point. After months of trying to be mindful of our plastic use, but accepting that for some things, it was inescapable, I was finally pushed to the edge by an article which reported that micro-plastic had been found in ice in the Arctic. THE ARCTIC. That, and finally internalising that recycling isn’t really a thing – it is just a distraction from solving the real problem of masses and masses of plastic that doesn’t need to be made.

So, now our household doesn’t get to eat strawberries, or blueberries, because of the little plastic punnets that they come in.[Update: now growing our own plants] Polyester is out, natural fibres, bamboo in particular is in. Milk in plastic bottles is out, waxed cardboard is in. The roll of Glad wrap that we have in the drawer is the last one I’ll ever buy, ditto for the garbage bin liners. Pasta in a plastic package is out, cardboard boxes are in.

Lush have a good range of solid shampoos (this one is particularly good – makes my hair fresh, and scalp non-itchy), and I’ll try their face-wash this week.

I’m struggling with inescapables: toothpaste, medicine, bread and cheese packaging.

I know on some level that our small family isn’t going to make a huge amount of difference in the scheme of things. There is already too much plastic. Some companies are trying to do the right thing, by offering corn-based plastics, but, it seems like there are a lot of problems with that too.

Anyway, we will continue to minimise our plastic waste, and, in doing so, we get to create a whole new category of complaint letters – emails to companies to complain about their plastic use.

Here is our first, probably of many, to Carman’s. Well, many emails in general, not specifically to Carman’s.

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Australian Geographic: poor quality items, poor customer service

We just posted this review over at ProductReview.com.au. This experience doesn’t seem to be a rare occurence

We have ordered from here twice – once the Galileo thermometer, and secondly, a space-projector thing, and both items have been terrible. The thermometer wasn’t actually calibrated, and didn’t go above 28 degrees (useless in Sydney) so was basically something decorative, and the projector wouldn’t actually project onto anything further than 50cm away in a darkened room.

We had no troubles returning the thermometer, but we have been having some problems with the projector. Firstly, they were difficult about returning it if it wasn’t resalable in its original packing – it makes me shudder that they would resell this thing that doesn’t actually work – and then, when they refunded it, they refunded the wrong amount. They rectified this, but have still not paid for return postage. They say that they will only refund return postage if the item is damaged. I would say that not working as one would reasonably expect (i.e. project onto walls in a dark room from further way than 50cm) would indicate that a product was a bit damaged… We will wait to hear back from them regarding the postage, but really, we are not going to order from here again. The products have been a bit crap, despite costing a reasonable amount of money ($70~ and $60) You’d probably be be better off going to your local $2 shop.

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mBox eFax – Just don’t.

I signed up to this company this afternoon, as I had to send a couple of faxes this month, and I didn’t want to go to the the post-office. They had a “1 month FREE use” thing, if you entered your financials, and agreed to have a monthly subscription for $9.95 afterwards – which you could cancel at anytime.  Being that I would have paid to send the faxes, since it was not only saving me a trip out of the house, but to also, to Australia Post, I thought that this was fairly reasonable.

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Buying shoes online – don’t do it to yourself

I have been banned from buying shoes online by the resident Frenchman. Why? Because I have had to return 5 pairs over the years, because they NEVER EVER FIT. And then I end up paying extra for postage and more recently, experience anxiety because I worry that they won’t fit.

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Europcar Car Rental Cork Airport: Disappointment, Promises, and More Disappointment

On a trip to Ireland in October, we had to rent a car to see ourselves around. We booked the car online from a website called “Irish car rentals”, but it turns out to be a front for europcar.ie.

We had been warned about hidden charges for additional collision insurances (Collision Damage Waiver, CDW), and that one way to avoid those charges was to pay with a credit card offering some sort of coverage.

So we had this covered, but the pain did not stop here.

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Australia Post’s consistent performance

A few hours ago, I had to look up the details of an Australia Post outlet, on my phone. Fortunately, Australia Post has a rather slick and to-the-point mobile website.

Unfortunately, it doesn’t work…

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More Australia Post goodness

I logged into Auspost and saw that the ‘Customer Enquiry’ I had lodged on Monday had been marked ‘resolved’ by someone on their end. So I disputed that it had been resolved and was given the opportunity to ‘update’ them. The space was limited so I had to heavily edit my rant. I’ve pasted it below. I tried to be polite, and I think I mostly succeeded. I just hope they don’t start shitting in our letterbox.

Some back story: I signed up for the parcel lockers in November this year. I verified my identification and soon after received a ‘MyPost’ card in the mail. The most recent parcel I picked up from the parcel lockers was on Thursday 15th December. End back story.

In relation to this parcel that was taken to Campsie PO instead of the parcel locker – I authorised an agent to go to Campsie PO and collect the package which he did so yesterday. When the parcel was finally located, my agent was lectured at by an Auspost staff member who said that it was my fault I didn’t receive the parcel earlier because I didn’t have any contact details on my Auspost account. This parcel, according to the tracking, has been sitting at Campsie PO since Tuesday 13th December. Two full days before I last collected a parcel FROM THE PARCEL LOCKERS. I’m not sure how my contact details were missing on the 13th of December and then suddenly reappeared on the 15th of December, just in time for me to be notified about my most recent parcel locker pick up. So strange!

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Australia Post: Different Outlet, Same Service

After another mind-numbing Australia Post experience, I noticed that the receipts were saying, in friendly capital letters:

PROVIDE FEEDBACK ON TODAY’S VISIT AT AUSPOST.COM.AU/MYVISIT

So I did.


There was also a free-text entry for me to explain why, on a scale from 0 to 10, I marked my likelihood to recommend AustPost to friend, family or colleague to be 0. I’m not even sure I’d recommend it to somebody I disliked.

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