We just posted this review over at ProductReview.com.au. This experience doesn’t seem to be a rare occurence…

We have ordered from here twice – once the Galileo thermometer, and secondly, a space-projector thing, and both items have been terrible. The thermometer wasn’t actually calibrated, and didn’t go above 28 degrees (useless in Sydney) so was basically something decorative, and the projector wouldn’t actually project onto anything further than 50cm away in a darkened room.

We had no troubles returning the thermometer, but we have been having some problems with the projector. Firstly, they were difficult about returning it if it wasn’t resalable in its original packing – it makes me shudder that they would resell this thing that doesn’t actually work – and then, when they refunded it, they refunded the wrong amount. They rectified this, but have still not paid for return postage. They say that they will only refund return postage if the item is damaged. I would say that not working as one would reasonably expect (i.e. project onto walls in a dark room from further way than 50cm) would indicate that a product was a bit damaged… We will wait to hear back from them regarding the postage, but really, we are not going to order from here again. The products have been a bit crap, despite costing a reasonable amount of money ($70~ and $60) You’d probably be be better off going to your local $2 shop.

Continue reading Australian Geographic: poor quality items, poor customer service →