Hi,

A couple of days ago, I bought a 3-pack of small, dark blue, collapsible storage cubes from the kid’s section at Ashfield Kmart. Since opening them, a god-awful smell has been emanating from them – stinking up the areas of the house where they are.

I don’t know if I can take them back, as I have lost the receipt. They were $11~ though, and the only thing that I bought, so will have the exact amount on my bank-statement.

Is it possible to use that to return them? They really do smell terrible, and while it is only $11, it’s a waste of money.

Jenny Cuthbert

I did end up receiving a reply to this from Kmart – though, we ended up just keeping the boxes. They have been stored in the garage for 11 months, and may almost be ready to bring inside. Maybe.

Good Afternoon Jenny,

Thank you for your contact via our website.

We are concerned to learn of your disappointment regarding the quality of the product and apologise for any inconvenience this may have caused you.

Your comments have been noted and referred to the buying department for their attention and consideration for future developments.

In regards to returning the product which maybe faulty, you can return them to the store with your receipt for an exchange or refund, alternatively you can also provide a proof of purchase (bank statement, flybys card) to assist with finding the receipt on the stores system

You will need to return to the store in which you purchased the product from and provide the following

– Date of purchase

– Bank statement (stating the total transaction amount)

– The EFTPOS card or flybuys card you used when purchasing the product