I logged into Auspost and saw that the ‘Customer Enquiry’ I had lodged on Monday had been marked ‘resolved’ by someone on their end. So I disputed that it had been resolved and was given the opportunity to ‘update’ them. The space was limited so I had to heavily edit my rant. I’ve pasted it below. I tried to be polite, and I think I mostly succeeded. I just hope they don’t start shitting in our letterbox.
Some back story: I signed up for the parcel lockers in November this year. I verified my identification and soon after received a ‘MyPost’ card in the mail. The most recent parcel I picked up from the parcel lockers was on Thursday 15th December. End back story.
In relation to this parcel that was taken to Campsie PO instead of the parcel locker – I authorised an agent to go to Campsie PO and collect the package which he did so yesterday. When the parcel was finally located, my agent was lectured at by an Auspost staff member who said that it was my fault I didn’t receive the parcel earlier because I didn’t have any contact details on my Auspost account. This parcel, according to the tracking, has been sitting at Campsie PO since Tuesday 13th December. Two full days before I last collected a parcel FROM THE PARCEL LOCKERS. I’m not sure how my contact details were missing on the 13th of December and then suddenly reappeared on the 15th of December, just in time for me to be notified about my most recent parcel locker pick up. So strange!
There was also a free-text entry for me to explain why, on a scale from 0 to 10, I marked my likelihood to recommend AustPost to friend, family or colleague to be 0. I’m not even sure I’d recommend it to somebody I disliked.
We have entered the world of baby paraphernalia, mostly because we managed to co-operate long enough to have a baby.
A thing to note is that new parents are taken advantage of by all of the baby supply people in two ways – first, the fear that your child will die or feel poor without some expensive bit of equipment; and second, if you don’t have some special bit of equipment, you will be massively inconvenienced.
Being mildly suspicious of the the whole industry, we did buy a lot of stuff secondhand before our baby was born. However, as time goes on, sometimes we need equipment (or so we think!) faster than we can source it, and some things are better off being bought new. Anyway, this flurry of spending has given birth (yes, I said it) to a whole new category on here: Baby Paraphernalia, in the hope that we can save unwitting new parents from wasting their money.
Our first review will be about the Nuk Suction Bowl.