Dear Westpac Person,
I am writing as I have been unable to resolve a matter with you over the phone.
To outline the problem for you, I have one recurring payment set up for my rent to be taken out fortnightly. I have had issues cancelling payments and setting new ones for some time – for example, when our rent increased in April, I set a new amount to $R2 to be taken out. For some reason, this payment did not stick and it reverted back to $R1 for a couple of weeks until I noticed it.
I cancelled this payment, and set a new recurring payment. This seemed to work , and $R1 was taken out successfully last fortnight. This fortnight however, the $R1 recurring payment had resurrected itself, and both amounts were charged off my account.
This has resulted in my account to be overdrawn by $XXX, and though it is a small amount ($YYY) that I would have had left for the fortnight, it pays for basic needs like fuel, food and so on.
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