Monthly Archives: April 2013

Queenspark Fashion – Alexandria Store

Accounts, Australia, Good experiences

Having bought a dress for a wedding about 3 months ago, I finally got around to buying matching shoes for it, tried the outfit on and realised that I looked like I was on my way to a funeral. This unfortunately was the day before the wedding.

I remembered that Queenspark was just around the corner from my house, so went there in the morning, about 4 hours before I had to leave for the wedding to find an emergency-last-minute dress.

I am pleased to report that the sales lady there was WONDERFUL. Not only did she do the usual “Do you need another size?” thing, but also made honest, helpful comments about all of the 20 dresses that I tried on. I don’t want to be told that I look fantastic in everything that I try on, because its just not true, and comes across as being rather disingenuous. She even laughed when I informed her that I looked like a fat elf in one of the dresses that I tried on.

In the end, I settled on a dress, the only problem being that the straps for it sat very slightly above my shoulders (stiff material). The woman very helpfully gave me directions to an alteration place down the road who would fix it cheaply and quickly.

With this kind of customer service, I will certainly shop at Queenspark for all other formal needs.

Not sure about StarTrack couriers’ service quality

Accounts, Australia, Courriers,

Today, I got an “Attempted Delivery Advice” from StarTrack couriers in the post. Somebody must have been impatiently waiting for a parcel. Problem is that the parcel is not addressed to anybody living here. The advice has not been delivered to the right address.

Looking on the conveniently advertised website, I could see that the parcel was dropped at my local post office, and labelled as “Delivered”. So my understanding is that StarTrack considers they have done their job. But they haven’t.

The actual recipient of this parcel does not know that it has arrived. There is no information on the notice nor on their website for me to track the recipient and inform them. There is no obvious point of contact mentioned anywhere for me to even inform StarTrack that something went wrong.

In a week, the post office will return the parcel to the sender and the recipient will not have what they ordered. Yet, according to StarTrack’s books, they will say they did their job properly when delivering it.

They didn’t. They got the wrong address and offer no way to correct the problem. Their motto seems to be “When Service Matters”. Well, when it does, indeed matter, I will choose another courier than StarTrack.

Now, I will try some more to find who the recipient might be. I should probably charge it back to the couriers…